Terms, Conditions, Disclaimer
Nurture Life's Rhythms
Table of Contents
Terms and Conditions
Last updated on April 1, 2025
Welcome to Castle Wellness. By accessing our website (castlewellness.ca) or engaging with our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. Services Provided
Castle Wellness, operated by Julien Lepage, RSW, offers trauma-informed therapy, Guided Journeys, group sessions (e.g., drum circles), sound therapy, and corporate workshops, available in-person at The Castle (Calgary, AB) or via videoconference globally for non-regulated support. Services do not include formal mental health diagnoses, medication recommendations, or psychiatric assessments; referrals will be provided if needed.
2. Booking and Payment
Booking: Appointments are booked through our website using the Amelia plugin. You must provide accurate information during booking, including service preferences and demographic details for intake.
Payment: Full payment is required at checkout via Stripe (preferred), or you may request to pay via e-transfer. Rates are as follows:
- Initial Assessment: 2 hours, $400.
- 60-Minute Sessions: $200.
- 90-Minute Sessions: $250.
- Facilitated Sound Therapy Add-On (30 minutes): $100.
Reimbursement: You may submit receipts to your extended health benefits for reimbursement, but must confirm with your provider if services by a Master of Social Work are covered.
3. Cancellations and Refunds
Cancellations require at least 48 hours’ notice for a full refund. Late cancellations or no-shows will be charged the regular rate. Refunds for cancellations meeting the 48-hour requirement will be processed within 5-7 business days via the original payment method.
4. Client Responsibilities
Accuracy of Information: You agree to provide accurate and complete information during booking and intake, including health history and accessibility needs.
Participation: You are expected to arrive on time and engage respectfully in sessions, adhering to the Code of Conduct outlined in our Client Treatment Agreement.
Videoconference Requirements: For online sessions, you must ensure a private, quiet space and a secure internet connection. Castle Wellness is not responsible for technical issues on your end (e.g., internet disruptions).
5. Intellectual Property
All content on castlewellness.ca, including text, images, logos, and service descriptions, is the property of Castle Wellness and protected by Canadian copyright laws. You may not reproduce, distribute, or use this content without prior written consent, except for personal, non-commercial use (e.g., viewing service details).
6. Privacy and Data Use
Your personal information is collected, used, and protected as outlined in our Privacy Policy (link-to-privacy-policy). By using our website, you consent to the collection and use of your information in accordance with that policy, including for booking, payment processing (via Stripe), and administrative tasks (e.g., using AI tools with anonymized data).
7. Use of Third-Party Tools
Castle Wellness uses third-party tools to support our operations, including:
- MailerLite for email communications (e.g., appointment confirmations, newsletters).
- Stripe for secure payment processing.
- Amelia for booking and scheduling.
- Google Workspace for email, document management, and videoconferencing.
These tools comply with industry-standard security and privacy protocols, and your data is shared with them only as necessary to provide our services, as outlined in our Privacy Policy.
8. Limitation of Liability
Castle Wellness and Julien Lepage, RSW, are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services, including but not limited to technical issues, session interruptions, or outcomes of therapy. Services are provided “as is,” and while we strive to support your healing journey, results are not guaranteed.
9. Group Work Expectations
Group sessions, such as drum circles or therapy events, foster community healing through shared experiences. You agree to maintain confidentiality of others’ disclosures, engage respectfully, and communicate any concerns directly to Julien Lepage, RSW, ensuring a safe and supportive environment for all participants, as outlined in our Client Treatment Agreement.
10. Emergency Situations
Castle Wellness does not provide emergency services. In a mental health crisis, contact emergency services (911), the Alberta Crisis Line (1-800-784-2433), or visit your nearest hospital. A crisis plan can be developed during sessions.
11. Termination of Services
We reserve the right to terminate services if your needs exceed our scope of practice, if you violate these Terms and Conditions, or for any other reason deemed necessary. In such cases, we will provide referrals and support your transition.
12. Governing Law
These Terms and Conditions are governed by the laws of Alberta, Canada, and any disputes will be resolved in the courts of Alberta.
13. Changes to These Terms
We may update these Terms and Conditions to reflect changes in our practices or legal requirements. Updates will be posted on our website with the “Last Updated” date, and continued use of our website or services constitutes acceptance of the revised terms.
14. Contact Us
For questions about these Terms and Conditions, please contact:
Julien Lepage, RSW
Castle Wellness
Email: info@castlewellness.ca
Phone: 1.403.479.6968
Website: castlewellness.ca
Disclaimer
Last updated on April 1, 2025
General Information
The information provided on castlewellness.ca and through Castle Wellness services, operated by Julien Lepage, RSW, is for general informational and educational purposes only. It is not intended to serve as a substitute for professional medical, psychological, or psychiatric advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider for any medical or mental health concerns.
Nature of Services
Castle Wellness offers trauma-informed therapy, Guided Journeys, group sessions (e.g., drum circles), sound therapy, and corporate workshops, available in-person at The Castle (Calgary, AB) or via videoconference globally for non-regulated support. As a Registered Social Worker (RSW) in Alberta, Julien Lepage provides therapeutic services within the scope of social work practice. However, these services do not include formal mental health diagnoses, medication recommendations, or psychiatric assessments. If you require these, we will support you in connecting with appropriate professionals.
No Guarantee of Results
While Castle Wellness strives to support your healing journey through trauma-informed, client-centered approaches, we cannot guarantee specific outcomes. The effectiveness of therapy, Guided Journeys, sound therapy, or group work depends on various factors, including your individual circumstances and active participation. Results may vary, and you acknowledge that engaging in our services is at your own discretion and risk.
Limitation of Liability
Castle Wellness, Julien Lepage, RSW, and any affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services. This includes, but is not limited to, damages related to technical issues (e.g., videoconference disruptions), session outcomes, or reliance on information provided on this website. Services are provided “as is,” and we make no warranties, express or implied, regarding their suitability for your specific needs.
Emergency Situations
Castle Wellness does not provide emergency services. In a mental health crisis, contact emergency services (911), the Alberta Crisis Line (1-800-784-2433), or visit your nearest hospital. A crisis plan can be developed during sessions.
Third-Party Tools and Links
Our website uses third-party tools such as Stripe (payment processing), Amelia (booking), MailerLite (email communications), and Google Workspace (email, videoconferencing) to facilitate our services. We may also include links to external websites for your convenience. Castle Wellness is not responsible for the content, accuracy, or privacy practices of these third-party tools or websites. Your use of these tools or links is at your own risk, and we encourage you to review their respective terms and privacy policies.
Professional Qualifications
Julien Lepage is a Registered Social Worker (RSW) with the Alberta College of Social Workers (ACSW), adhering to its Code of Ethics and professional standards. Services provided globally via videoconference are non-regulated support and may not meet the licensing requirements of your jurisdiction. You are responsible for verifying the suitability of these services for your needs.
Accuracy of Information
We strive to ensure the accuracy of information on www.castlewellness.ca, including service descriptions, pricing, and availability. However, we do not guarantee that all information is error-free, complete, or current. We reserve the right to correct errors or update information at any time without prior notice.
Intellectual Property
All content on this website, including text, images, logos, and service descriptions, is the property of Castle Wellness and protected by Canadian copyright laws. You may not reproduce, distribute, or use this content without prior written consent, except for personal, non-commercial use (e.g., viewing service details).
Changes to This Disclaimer
We may update this Disclaimer to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Last Updated” date, and continued use of our website or services constitutes acceptance of the revised disclaimer.
Contact Us
If you have questions about this Disclaimer, please contact:
Julien Lepage, RSW
Castle Wellness
Email: info@castlewellness.ca
Phone: 1.403.479.6968
Website: castlewellness.ca